This is a landing page for MILAI which is the demonstration landing page of MIL Collections Ltd.
This landing page is under construction and intended to share our journey and progress of imbedding AI into everything we do.
Most of the content, including images, have been generated using AI.
Our Mission and objective
MIL is using AI to improve all aspects of the recovery process and customer journey. Developments to over 200 system algorithms and improvements to staff morale have already been implemented. We continue to look for and find innovative ways to maximise the performance and integrity of our client needs with the help of AI and Human Empathy
Thank you for your interest in our journey with AI.
Here you can find latest updates about how MIL Collections is using AI to help with recovery process and follow current and upcoming projects.
Planned
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Customer journey algorithms
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Litigation suitability scoring
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Improvements to customer service processes
In Progress
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ISO 9001 & 27001 compliance audit.
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Improvements to staff training material
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Training guides for specific case management.
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Additional marketing material
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Resource allocation
Completed in 2025
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Coming Soon...
Completed in 2024
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Reduction in unallocated payments.
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Improvement to “time to call” algorithm.
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Fraud detection algorithm
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Communication type, frequency and effectiveness analysis.
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Monitoring ISO 9001 & 27001 compliance.
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Earlier TCF identification.
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Office HSE Signage
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Internal staff communication TCF campaign.
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Development of animated staff training material
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Customer name matching
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Internal strategic communications.
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External marketing material.
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Creation of new websites.
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Improvements to internal MI
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Client service system integration
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Improvement to “time to call” algorithm.
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Internal HSE signage updates
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Improvements in fraud detection
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TCF identification.
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Internal staff communication TCF campaign.
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Development of legal case management
Completed in 2023
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Creation of this website and some associated marketing material
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Internal MI and KPIs.
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Fraud and AML.
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Compliance Monitoring.
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Internal communications and messaging
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External sales & marketing material.
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Various paperless objectives.
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Template form creation and improvements.
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General accounting and HMRC administration
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External marketing improvements
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External marketing designs for use at trade conferences
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Improvements to monitoring algorithm
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Internal staff morale campaign
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Successful external marketing campaigns
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Internal Marketing improvements
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Progress on Development of animated staff training material
Our Story
MIL was founded with a vision to revolutionise the debt collection industry. Our team of experienced professionals has a deep understanding of the challenges faced by businesses when it comes to debt collection. We believe that using AI can help solve many of these challenges and provide a better experience for both businesses and customers. Our goal is to create a debt collection agency that is ethical, efficient, and effective. We are committed to providing our clients with superior results and making a positive impact in the industry.